NAVIS RezForce^®
Professional Vacation Planners^TM
Booking Reservations 24 x 7

Proven to Increase Reservations
If your vacation rental or resort business is not taking calls 24x7, you're missing reservations - it's that simple. 

NAVIS research of over 1 million calls from various regions of the U.S. shows that 24.5% of all calls come in after the hours of 9AM-5PM. When you miss calls, you miss reservations. Sure, some may go to your website to book, but the vacation rental and resort business is not the same as selling seats on an airplane. More than two thirds of vacationers want to speak to someone before they book a property. When you're not there to take that call, they will often move on to one of your competitors. Why take that chance?

NAVIS RezForce can automatically capture your
after-hours calls, as well as your busy/no-answer
calls during the day - and book reservations for
your properties.

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Not-Booked Details Provide Revenue Opportunities
Our extensive experience with clients from across the U.S. shows that as many as 30% of the callers who do not make a reservation can be booked with a follow-up call. With most call centers, you don't get any information on not-booked calls. NAVIS RezForce clients receive detailed lead reports showing each non-booked desired stay, how to reach them, and what might be done to get the booking in a follow-up call.

Cutting Edge Experiential Learning Program
NAVIS Vacation Planners™, focused exclusively on the vacation rental management and independent resort markets, undergo an extensive 4-week Experiential Learning Program (ELP) that involves:

• Classroom lectures
• Peer-to-peer training
• Skill games
• Geography drills
• Mock calls

Each NAVIS RezForce Vacation Planner, whether new or seasoned veteran, receives comprehensive training on each client's properties. Details about the area, the various property types, amenities, and any other pertinent details are taught using ELP techniques, which allows for training variations that address the specific learning abilities of the individual. The training is fun, positive and results focused.

The Right Tools for The Job
Each reservation agent has two monitors for their computer; one displays your website or reservation software with all of your vacation properties while the other lists your specific, up-to-date terms and conditions, frequently asked questions, policies, promotions and other information that you consider important for NAVIS RezForce Vacation Planners to have at their fingertips.

Every time a NAVIS reservation professional takes a call for you, they answer with your distinctive greeting, take great care of your prospective guests, help your guests find the right property, book their reservation, and document the conversation. Afterward, you receive an email detailing the call.

Monitor, Measure, Manage - Repeat
Every call that a NAVIS RezForce Vacation Planner takes is recorded. These are sampled by our staff of Quality Assurance specialists who score calls based on 12 specific criteria. The scores reveal areas for improvement and coaching opportunities.

At NAVIS RezForce, training never stops.

NAVIS RezForce is successfully booking reservations for more than 100 Vacation Rental Management Companies and Independent Resorts from Hawaii to Florida. Private homes, condos, resorts - you name it, we book it.

“I would absolutely recommend signing on to RezForce as it has been a great experience for us. I was as concerned as anyone to have another entity representing us, but they’ve done a good job. The conversion rate of RezForce is in some cases better, but in many cases as good as my highly trained in-house staff. RezForce definitely has a positive impact on our bottom line.”
Steve Trover
All-Star Vacation Homes

"We truly feel that NAVIS has given us the edge we needed in our very competitive market."
Julia Wax
Emerald Isle Realty

“I thought you would like to know that on several recent occasions as I was following up on NAVIS leads, I received compliments for the NAVIS agents that helped them. They were described as "a breath of fresh air", "very sweet and helpful", "very helpful", and "very nice". I enjoyed hearing these comments and wanted to pass them on.”
Chatta Tsuchiguchi
Bennington Properties

Contact NAVIS today and never miss another reservation!