Proven to Increase ReservationsAt NAVIS, we take our tagline “Your Success Is Our Product” very seriously. When it comes to NAVIS RezForce®, that translates into more reservations for your vacation rental or resort business.
If your vacation rental or resort business is not taking calls 24x7, you're missing reservations - it's that simple.
NAVIS research of over 1 million calls from various regions of the U.S. showed that 24.5% of all calls come in after the hours of 9AM-5PM. When you miss calls, you miss reservations. Sure, some may go to your website to book, but the vacation rental business is not the same as selling seats on an airplane. More than two thirds of vacationers want to speak to someone before they book a property. When you're not there to take that call, they will often move on to one of your competitors. Why take that chance?
NAVIS research also shows that every call coming into your business, booked or not, is worth on average $94. Add up the number of after-hours calls, overflow calls during the day, or calls where guests hear a busy signal, and we're talking serious revenue. When you consider the lifetime value of a lost customer, YIKES!
NAVIS RezForce can automatically capture your after-hours calls, as well as your busy/overflow calls during the day. NAVIS Vacation Planners™, focused exclusively on the vacation rental management and independent resort markets, undergo an extensive 4-week training program that includes extensive information about each client's properties as well as regional highlights.
NAVIS hires the best vacation planners and provides them with world-class tools to do their job effectively. Each reservation agent has two monitors for their computer: one displays your website or reservation software with all of your vacation properties while the other lists your specific terms and conditions, frequently asked questions, policies and other information that you consider important for NAVIS RezForce vacation planners to have at their fingertips.
Every time a NAVIS reservation professional takes a call for you, they answer with your distinctive greeting, take great care of your prospective guests, help your guests book their reservation, and document the conversation. Afterward, you receive an email detailing the call.
NAVIS RezForce is successfully booking reservations for nearly 100 Vacation Rental Management Companies and Independent Resorts from Hawaii to Florida. Private homes, condos, resorts - you name it, we book it.
“I would absolutely recommend signing on to RezForce as it has been a great experience for us. I was as concerned as anyone to have another entity representing us, but they’ve done a good job. The conversion rate of RezForce is in some cases better, but in many cases as good as my highly trained in-house staff. RezForce definitely has a positive impact on our bottom line.”Steve TroverAll-Star Vacation Homes
Call NAVIS today and never miss another reservation!