Navis Narrowcast Dashboard

Provides virtual call routing system for your reservations staff!

Display key information on every call

• Display every inbound call to all available agents
• Display name, phone number and demographic information on most callers
• Display which campaign caller is calling from

Improve call handling

• Ability to route calls to any direct inward dial (DID) number (i.e. office number, cell phone, home phone number). DIDs allow companies to assign a unique 7-digit number to each extension, thus allowing direct dialing to the party without going through an operator or PBX auto attendant.
• Abilty to automatically route calls to last agent the caller spoke with, the agent with the highest closing percentage, or the least busy agent
• Displays how long each call has been on hold
• Displays all calls on hold – allowing agents to answer calls out of order
• Ability to put calls on hold and/or transfer to other agents
• Tracks how long each call is on hold and gives you visibility
• Built in instant messenger allowing agents to get answers to key questions without interrupting calls

Improve data gathering

• Agent is prompted to enter call results on every call
• Ability to ask agent additional information about each call
• Ability to add custom questions – (i.e. why were they coming to area, how many guests, what unit they were interested in, how long their stay)