NAVIS Client Testimonials

"Their model works. Use it!"
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"In my business, NAVIS is revolutionizing our operations and I highly recommend them. I can't imagine ever doing business without NAVIS."

Scott Erickson
CEO
Century 21 Action

"Resort Vacation Properties has documented direct increases in revenue of up to $100,000 per month as a result of utilizing a proven reservation and marketing system from NAVIS."

Diana Prickett
Property Manager
Resort Vacation Properties

“Having up-to-the-minute awareness of your reservation system metrics is paramount to improving revenues. You need to know what your customers are asking, how your reservations people are responding and how well they are selling (or not selling). You need to know the number of calls on hold and for how long, revenue per reservations agent, conversion ratios by agent, have accurate abandoned calls information, etc. If you do not know and react to the guest and associate experience, you are losing a significant amount of revenue. NAVIS gets you there faster than anyone else in the marketplace.”

Richard Seale
General Manager
Sandestin Golf & Beach Resort

“I thought this was interesting. As you all know, I took a break from training my agents over the summer – what an idiot! I just compared the first 17 days of October of this year since I started re-training with the first 17 days of last October. Here are the results:

• 23.5% increase in number of bookings
• 43.9% increase in gross revenues
• Sept. 1 – 30: 49.5% conversion rate (before re-starting training)
• Oct. 1 – 17: 61.8% conversion rate (since re-starting training)

Gee, I wonder if I should take another break on training?”

Scott Pence
President
RE/MAX Sunset Realty

“Lake Tahoe Accommodations (LTA) uses NAVIS Enhanced Lead Management (ELM) to our advantage by following up on all leads. In the month of August, 2008, LTA’s reservation team followed up on 378 Leads using the ELM system to keep track of notes for call backs, results, etc. Of those 378 Leads, LTA was able to book 111 for a total conversion of 29% resulting in follow-up reservation revenue of $109,658 - revenue that would not have been realized had our agents not followed up with the guest using NAVIS.”

Sharane Scofield
Office Assistant
Lake Tahoe Accommodations

“We have been very pleased with the results we have been getting from both our call scoring as well as our lead follow-up calls. I have been in the sales and travel industry for 20 years and have found that working with Navis to be very beneficial. The lead form has helped me have a smoother flow with my calls as well as being a great sales tool. We use the FRS(DOS) system and being a new hire with Lakeshore Lodging I had found it to be very frustrating. The lead form has actually helped my productivity and I find myself using it first and then transferring the information over. It has also helped me a great deal because of the ability to put notes down. It is saving time and allowing me to use the lead form as a great reference tool as I am making reservations. The call scoring has improved the calls that we take and raised the bar for all of us.”

Gary Edwards
Client Services
Lakeshore Lodging

“Navis has become part of our family! We have had consistent, professional service throughout our partnership. The call center has become an extension of our staff and when they book our resort, we are always confident that they are sharing information that is correct and up to date. We appreciate their attention to detail and to assisting the resort in increasing our sales.”

DJ Cutler
Director of Resort Operations, Director of Sales and Marketing
Palm Island Resort

“Recently, we were able to sell out our resort with a special weekend sales push that we could have never done without NAVIS. Just a few days prior to that weekend, we sorted our not-booked leads from NAVIS Narrowcast and, thanks to the notes, were able to identify those who would most likely book, and pay rack rate vs a discounted rate. We called those first and created such a sense of urgency that it turned into a bidding contest. It was fun and very rewarding – nearly $11,000 in additional revenue that we would have missed had we not had NAVIS.”

Sandi Brinley
Director of Revenue Management
The Resort at Glade Springs

“As we brought NAVIS on, I wanted to take it a little at a time so as not to get overwhelmed by the countless features it had to offer. I felt that scoring calls was the least valuable so I put it at the bottom of the list. Once I felt like we had conquered the major parts of NAVIS, I was ready to start scoring the calls.

Only at that time I realized I had actually saved the best for last.

Now that we are scoring our calls, it’s allowing us to get dramatic results with more bookings. The first 2 weeks of coaching and scoring calls brought one employee from 28% up to 40% closing ratio and another from 22% up to 34%.

Most definitely a win win!!!"