NAVIS Client Testimonials
 Sheldon Suga Hawks Cay Testimonial Video |
 Ryan Rodger Chula Vista Resort Testimonial Video |
“I cannot say enough about NAVIS!! First and foremost, I started out very skeptical at all the promises that were made with respect to what the NAVIS system could deliver. I was extremely excited and proud when not only all the initial promises were kept – but we found the system to be useful in driving revenue way beyond our initial expectations. And that’s just the system.
“Probably the most amazing part of NAVIS is the people. In today’s world, really remarkable customer service and honest-to-goodness training seems like a thing of the past --- not with NAVIS. They deliver uncompromising service, the most thorough and comprehensive training and development that I have ever seen from a vendor partner.
"Needless to say, I highly recommend NAVIS and believe that anyone who chooses not to use the system is choosing to make less money.
“So many companies out there say they are going to deliver certain things and never do. The experience that I have had with NAVIS is amazingly off the charts in terms of what they said they would do and what they do. In terms of our expectations of results, NAVIS has delivered that and much more.”
Tracey Anne Latkovic
Former Vice President of Sales, Marketing and Revenue Development
PGA National Resort and Spa
“The NAVIS system provides critical metrics on staff performance and marketing effectiveness. The level of detail we are provided is invaluable and we could not imagine managing our reservations function without their support. NAVIS is the bomb!”
John Russell
Senior Vice President Operations
Sandestin Golf and Beach Resort
"In our first few months with NAVIS, we have seen a dramatic increase in booking conversions, better ability to train our reservations team, and marketing ROI data that allows us to maximize every dollar we spend on advertising. I can't imagine doing business without NAVIS."
Chad Linebaugh
Co-General Manager
Sundance Resort
"Our experience with NAVIS from the first step has been excellent. Their highly qualified team has shown us only top-rate attention and is always available for help when needed. We began to enjoy the results of the product almost immediately, from the amazing positive effects of monitoring and scoring the calls coming in to the wide variety of marketing capabilities we now have. I would recommend this product to any hotel or resort interested in taking its Reservations staff to the next level, being able to track their business comes and superb data mining. NAVIS gets an A+."
Kristin Huffmon
Dir. Of Leisure Sales
Sundance Resort
“With the implementation of NAVIS came a whole new way of doing reservation business…better said: a whole new way of seeing and measuring reservation business. The success is in the format of the business model; it breaks down the components of the Call Center and marketing, and presents the measured performance data in a way that can be processed. This in turn lays the foundation for efficient interpretation which triggers effective decision-making using the harvested data.
”Believing in the process, Singh Resorts has taken every facet of the NAVIS business model very seriously. We trusted the system and used their ideas to rebuild our reservations Call Center. The result is amazing – we now have effective and efficient sales people answering guest calls. Our Vacation Planners are paid an hourly wage, and in addition they earn incentive pay which is heavily weighted on performance in multiple arenas….truly incorporating the “Pay for Performance” concept. They are incented on individual performance as well as team performance – driving the Vacation Planners to perform to their maximum ability. The daily and weekly coaching is very effective and precise in its approach – custom tailored to each person’s performance statistics. We also incent our Vacation Planners on the completion of the tutorials and on-line continuing education available to us through NAVIS. They are proud of the achievement and recognition – their achievement plaques are mounted on the “Wall of Fame” in our Call Center.”
Bob Bauersachs
General Manager of Singh Resorts
Singh Hotels and Resorts
“By using The NAVIS System, we have been able to manage our leisure sales and marketing teams with a much more proactive approach. We now continually focus on improving inbound lead conversion, which has allowed us to capture significant revenue that previously we were losing. In addition, our team has embraced the outbound leisure sales strategy which is another way we’re capturing new revenue. The marketing team has a much more complete picture of how our marketing campaigns are working or not working. The accountability that the system brings has paid very real dividends for our property. As the Managing Director of the resort, I now have real time data and can either cheerlead our team or refocus their efforts.”
Sheldon Suga
Managing Director
Hawks Cay Island Resort
“NAVIS has become part of our family! We have had consistent, professional service throughout our partnership. The call center has become an extension of our staff and when they book our resort, we are always confident that they are sharing information that is correct and up to date. We appreciate their attention to detail and to assisting the resort in increasing our sales.”
DJ Cutler
Director of Resort Operations, Director of Sales and Marketing
Palm Island Resort
“Recently, we were able to sell out our resort with a special weekend sales push that we could have never done without NAVIS. Just a few days prior to that weekend, we sorted our not-booked leads from NAVIS Narrowcast and, thanks to the notes, were able to identify those who would most likely book, and pay rack rate vs a discounted rate. We called those first and created such a sense of urgency that it turned into a bidding contest. It was fun and very rewarding – nearly $11,000 in additional revenue that we would have missed had we not had NAVIS.”
Sandi Brinley
Director of Revenue Management
The Resort at Glade Springs
