“This posed some serious problems for us,” explains CEO Steve Trover. “It was a high part of our season and our call volume was high. Our reservation agents couldn’t get into our offices so we were working with the crew that we had. Even worse, our check-in guests couldn’t get to us either.”
With 150 properties ranging from 2-bedroom condos to 7-bedroom houses, All Star Vacation Homes serves the Orlando, Florida area. “Our call volume was overwhelming and a lot of the calls were rolling over to NAVIS Rezforce. At one point we just had to let NAVIS handle all of our calls and trust them to direct our guests to our remote location to check into their units.”
NAVIS Rezforce is there when you need it with professionally trained reservation agents seamlessly integrated into your existing reservation system.
“Our experience was very good. NAVIS was able to take over when we weren’t able to and direct our guests based on the information we gave them,” says Trover. “It worked out very well.”
“’I would absolutely recommend signing on to Rezforce as it has been a great experience for us,” Trover concludes. “I was as concerned as anyone to have another entity representing us, but they’ve done a good job. The conversion rate of Rezforce is in some cases better but in many cases as good as my highly trained in-house staff. Rezforce definitely has a positive impact on our bottom line.”
Although most property management companies won’t ever experience the kind of day Trover saw in Florida, NAVIS Rezforce offers the peace of mind only possible when you know your guests are taken care of properly. It’s a professional—and affordable – solution from the experts at NAVIS.